Launched 2026

Manage, Control and Optimize your Call Center

The All-in-One platform to audit calls, measure performance, and boost your sales in record time.

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Campaigns managed
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% More efficiency
MyCallMetrics - Dashboard Ejecutivo
📥 Exportar PDF
Agentes en Línea
42 ▲ 5%
Llamadas (Hoy)
1,284 ▲ 12%
SLA Global
94.5% ▲ 1.2%
Ventas Hogar Premium
● Activa
345 leads
Encuesta Satisfacción Q3
● Activa
1,120 leads
Piloto Comercial B2B
● Pausada
0 leads
Resultados Globales de Operación
1,850 Registros
Exitosas 55%
Llamar 25%
Rechazos 20%
TMO Promedio
02:14 ▼ 10s
Tasa de Conversión
18.5% ▲ 2%
Top Rendimiento de Agentes (Hoy)
Ana Martínez
Cerradas45
En Gestión12
Sin Gest.3
Carlos Ruiz
Cerradas38
En Gestión15
Sin Gest.8
María Gómez
Cerradas32
En Gestión18
Sin Gest.14
Luis Silva
Cerradas21
En Gestión10
Sin Gest.32
📞
Nueva llamada
Juan Pérez - Hace 2s
✅
Meta alcanzada
Ventas: 150/150

Trusted by these leading companies

TeleVentas CallGroup MarketPro SalesForce CR ContactBiz DialMax
Features

Everything your call center needs

A complete platform designed for call operations of any scale.

📋

Bulk Lead Upload

Import your contact base from Excel or CSV in seconds. The system automatically distributes records among agents.

🎧

Intuitive Agent Panel

Call list with speed dialing, full control of the user profile, and agile results logging without leaving the system.

💎

Premium Management Dashboard

An interactive panel with real-time metrics, dynamic greetings, and corporate indicators designed for coordinators and managers.

📊

Analytics and PDF Reports

Customizable dynamic charts and PDF export. You decide what columns to measure with advanced filters in real-time.

👥

Multi-Role Management

Administrator, Coordinator, Supervisor, and Agent. Each role sees exactly what they need, nothing more.

🎯

Quality Assurance

Evaluate recordings and audits with dynamic rubrics, Excel/CSV reports, and detailed tracking of agent performance.

☁️

100% Cloud-based

No installation. Access from any browser, on any device. Your team can work from home or the office.

How It Works

Ready in 3 simple steps

From zero to full operation in less than a day. No consultants, no installations.

1

Configure your Project

Define the campaign name, assign supervisors, and customize call outcomes.

2

Upload your Database

Upload your Excel or CSV file with contacts. The system automatically organizes and distributes the records.

3

Your Team Starts Calling

Each agent logs in and sees their list. They log results in real-time while you monitor progress.

Comparison

MyCallMetrics vs Excel

Leave behind the mess, lost files, and blurry metrics.

Característica Método Tradicional (Excel) MyCallMetrics
Live collaborative work ❌ ✅
Automatic agent assignment ❌ ✅
Real-time management dashboard ❌ ✅
Unalterable audit logs ❌ ✅
1-click PDF Report Export ❌ ✅
Use Cases

Designed for Demanding Operations

Flexible platform that adapts to your business model.

✔ Call Centers & BPO
✔ Collection Agencies
✔ Telemarketing & Sales
✔ Surveys & Research
✔ Appointment Scheduling
✔ Political Campaigns
Corporate Trust

Enterprise-Grade Security

Your information is your greatest asset. We protect it with international standards.

SSL/TLS Encryption

100% encrypted data transmission.

Secure Database

Respaldada en PostgreSQL con alta disponibilidad.

Role-based Access

Cada usuario ve estrictamente lo que usted autoriza.

Continuous Auditing

Trazabilidad completa de modificaciones a registros.

Connectivity

The MyCallMetrics Ecosystem

We work alongside the tools your company already uses.

Supabase Power BI Microsoft Excel WhatsApp HubSpot Zapier API REST
Future Vision

Roadmap 2026

We evolve quickly. This is what we are building.

  • ✅ Web Platform & Analytics Dashboard (Completed)
  • ✅ Quality Assurance & Call Quality (Completed)
  • ✅ Custom API & Webhooks (Completed)
  • 🔜 Integrated Telephony / Virtual Numbers (PBX)
  • 🔜 AI
  • 🔜 Omnichannel (Calls, WhatsApp, Email)
Testimonials

What our clients say

★★★★★
"Pasamos de manejar nuestra base en Excel a tener todo centralizado. La diferencia en productividad fue inmediata, nuestros agentes procesan el doble de llamadas."
CM
Carlos Mendoza
Director de Operaciones · TeleVentas
★★★★★
"La función de supervisión en tiempo real cambió todo para nosotros. Puedo ver el avance de cada agente desde mi celular y hacer ajustes al instante."
AP
Andrea Peralta
Coordinadora de Campañas · MarketPro
★★★★★
"Lo implementamos en una tarde. Sin técnicos, sin instalaciones. El equipo aprendió a usarlo solo con 30 minutos de práctica. Increíble de simple."
JR
Jorge Ruiz
Gerente General · CallGroup
Equipo Call Center Feliz

Designed for real operations

We understand the pace of your business. Our platform is built for agent comfort and productivity, and absolute supervisor control.

Simple & Transparent Pricing

Simple & Transparent Pricing

Start free today. Scale when you need it.

Monthly Billing Annual Billing 🔥 -20% OFF
BASIC
START

Start managing your campaigns today.

$119.900
COP / month
🎯 Perfect for Surveys & Small Teams
👥 10 Users included
📁 1 Active Project
☁️ Unlimited call records
INCLUDES
✔ Executive Dashboard
✔ Agent Panel & Excel Upload
✔ Custom Dispositions
✔ Email / WhatsApp Support
📞 MyCall Voice IN DEVELOPMENT 🛠️
Choose this Plan → Start 7-Day Free Trial
PROFESSIONAL
🔥 MOST POPULAR

The favorite of growing companies.

$349.900
COP / month
🚀 Perfect for Sales, Collections & QA
👥 100 Users included
📁 10 Simultaneous Projects
☁️ Unlimited call records
INCLUDES
✔ Everything in Basic Plan
✔ Full Multi-Role Module
✔ Live Monitoring & QA
✔ Exportable Reports & 24/7 Support
📞 Integrated MyCall Voice IN DEVELOPMENT 🛠️
Choose Professional Plan →
ENTERPRISE
HIGH VOLUME

Todo el poder para operaciones de alto volumen.

$999.000
COP / month
👑 Perfect for BPOs & Grandes Call Centers
👥 UNLIMITED Users
📁 UNLIMITED Projects
☁️ Unlimited call records
INCLUDES
✔ Everything in Professional Plan
✔ Custom Roles & Permissions
✔ Webhooks & API Integration
✔ Dedicated Account Manager 24/7
📞 Custom MyCall Voice IN DEVELOPMENT 🛠️
Choose Enterprise Plan →
📞 VoIP Telephony Module — IN DEVELOPMENT 🛠️

MyCall Voice — Power up your Call Center 🛠️ Coming Soon

Make calls directly from MyCallMetrics with one click. No extra software to install, no expensive PBX, and no complex configurations.

✔ 1-click calls from the panel
✔ Automatic cloud recording
✔ Full history and playback
✔ 100% transparent pay-as-you-go
FROM
$29.900 COP / month
+ flat rate minute consumption
🛠️ In Development (See Progress) →

Detailed Feature Comparison

Compare each specification to make the best decision for your team.

Feature Basic Professional (Recommended) Enterprise
👥 User Limit 10 100 Unlimited
📁 Simultaneous Projects 1 10 Unlimited
📊 Executive Dashboard ✔ ✔ ✔
🔐 Módulo Multi-Rol Completo ✖ ✔ ✔
🔍 QA Audit Module ✖ ✔ ✔
📡 Live Monitoring ✖ ✔ ✔
⚙️ Custom API Integration ✖ ✖ ✔
💬 Support Level Standard 24/7 Priority Dedicated Manager

Don't know which plan is right for your Call Center?

We help you structure the best solution based on your team's size. Schedule a completely free advisory and live demo with a specialist.

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Transform your call center operation today

Access the platform immediately and take your team to the next level.

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